F&I Management Certification

Brown & Brown Dealer Services is dedicated to developing F & I professionals in the RV and Automotive retail space by utilizing the Proactive Development System.

After this four-day F&I Certification Course, the participant will be able to:

• Complete the Brown & Brown Dealer Services ethics and compliance exam with a score of 80% or higher
• Conduct themselves in an ethical and compliant manner.
• Understand the role of F & I Manager
• Gain an understanding of Change Management
• Learn how F & I is a business within a business and that it requires an entrepreneurial approach
• Understand their job description and why it is important to embrace technology
• Get organized and how to manage the challenges
• Gain a basic knowledge of all products offered in F & I
• Understand the difference between product features and product benefits and how to become a product knowledge expert
• Gain an understanding why training is one of the primary responsibilities in F & I
• Learn basic techniques to train and coach other F & I stakeholders
• Learn how to gather information about customers
• Model needs analysis process
• Learn the process of preparing deal documents
• Learn how to transition to a menu disclosure
• Expertly deliver a menu disclosure
• Learn to handle any objection
• Deliver a menu disclosure on video
• Maximize the use of an accept / decline doc
• Learn how to transition customer back to sales
• Adapt process to remote environment and develop best practices and gain understanding of compliance challenges in remote deliveries
• Gain an understanding of how leases are structured
• Learn common lease terminology
• Gaining product enrollment on a lease
• How to calculate a lease
• Learn how to manage lender relationships
• Know the three C’s of credit
• Learn how to read a credit bureau
• Gain insight into deal structure
• Follow up as part of a daily routine
• Learn how to market F & I products outside of the F & I office
• Create a business plan